Discover more in our FAQ
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Support hours: Monday-Friday, 9am-5pm
Q: What is Hair Nature?
Q: What is Hair Nature?
Hair Nature is an Australian online store offering a curated selection of professional haircare products from trusted salon brands like Abril et Nature, Bondi Boost, Nak Hair, Davroe, Karseell, and more. We help you achieve salon-quality results from the comfort of your home.
Q: Are your products genuine?
Q: Are your products genuine?
Yes! All our products are 100% authentic and sourced directly from authorised Australian distributors or brand partners.
🚚 Shipping & Delivery
Q: Do you ship Australia-wide?
Q: Do you ship Australia-wide?
Yes, we ship to all locations across Australia, including rural and regional areas.
Q: What is your shipping rate?
Q: What is your shipping rate?
We offer $9.95 flat-rate standard shipping and $14.95 express shipping Australia-wide.
Q: Do you offer free shipping?
Q: Do you offer free shipping?
We offer free standard shipping on orders over $100 Australia-wide.
Q: How long will my order take to arrive?
Q: How long will my order take to arrive?
Orders are typically processed within 1–2 business days and delivered within 3–7 business days, depending on your location. Remote areas may take slightly longer.
Q: Which courier services do you use?
Q: Which courier services do you use?
We use trusted Australian courier partners such as Australia Post to ensure safe and reliable delivery.
Q: Can I track my order?
Q: Can I track my order?
Yes, once your order has been dispatched, you’ll receive a shipping confirmation email with a tracking link.
💳 Ordering & Payment
Q: What payment methods do you accept?
Q: What payment methods do you accept?
We accept major payment options including Visa, MasterCard, PayPal and Apple Pay.
Q: Can I change or cancel my order after placing it?
Q: Can I change or cancel my order after placing it?
If your order hasn’t been shipped yet, please contact us as soon as possible via contact from with your order number. Once dispatched, changes or cancellations are not possible.
Q: Do you offer discounts or promo codes?
Q: Do you offer discounts or promo codes?
Yes! Sign up for our newsletter or check our website banners for current promotions and exclusive discount codes.
📦 Returns & Exchanges
Q: What is your return policy?
Q: What is your return policy?
We accept returns for unopened and unused products within 14 days of delivery. Please contact our customer service team for approval before returning any items.
Q: What if my item arrives damaged or incorrect?
Q: What if my item arrives damaged or incorrect?
If your order arrives damaged, faulty, or incorrect, please email us within 3 days with photos of the issue, and we’ll resolve it quickly.
Q: Do you cover return shipping costs?
Q: Do you cover return shipping costs?
If the return is due to our error (damaged or wrong item), we’ll cover the return shipping. For change-of-mind returns, shipping costs are the customer’s responsibility.
🧴 Products & Brands
Q: Which brands do you stock?
Q: Which brands do you stock?
We proudly carry top salon-quality brands including:
- Abril et Nature
- Bondi Boost
- Nak Hair
- Davroe
- Karseell
…and more to come!
Q: How do I choose the right product for my hair type?
Q: How do I choose the right product for my hair type?
Each product page includes detailed information about the hair type and concern it suits best. You can also contact us for personalised recommendations.
Q: Are your products cruelty-free or vegan?
Q: Are your products cruelty-free or vegan?
Many of our brands, such as Davroe and Nak Hair, offer cruelty-free and vegan-friendly ranges. Check each product’s description for specific details.
💬 Customer Support
Q: How can I contact Hair Nature?
Q: How can I contact Hair Nature?
You can reach us via email, or through our Contact Us form on the website. We aim to respond within 1–2 business days.
Q: What are your customer service hours?
Q: What are your customer service hours?
Our support team is available Monday to Friday, 9 AM – 5 PM AEST (excluding public holidays).
🌿 Other Common Questions
Q: Do you offer gift cards?
Q: Do you offer gift cards?
Not yet — but we’re working on it! Stay tuned for updates.
Q: Can I request a brand or product you don’t currently stock?
Q: Can I request a brand or product you don’t currently stock?
Yes! We love hearing from our customers. Send us your suggestion, and we’ll do our best to bring it in.
Q: Do your products are tested on animals?
Q: Do your products are tested on animals?
No, we only stock reputable brands that meet Australian ethical standards.
